ARRIBA Telecontact, Inc.

Our People- the tangible pride and asset of our company. REAL professionals motivated to give REAL results. We place a high value on our employees and are selective in choosing career-minded individuals to help us sustain an outstanding performance in customer service.

Hiring, training, and retaining all outstanding performers are key to our business success.

QA OFFICER QUALIFICATIONS

A. Education	Bachelors degree
B. Work Experience	At least 1 year experience in quality assurance, preferably in the customer service industry
C. Special Qualities / Requirements	With excellent verbal & written communication skills With strong customer service orientation Highly analytical and keen on details

PERFORMANCE COACH QUALIFICATIONS

A. Education	Bachelor’s degree in any field
B. Work Experience	At least 6-month exposure to similar job function (for external hiring) Must be a Call Center Officer for at least 6 months (for internal hiring) Must have an above average scorecard for the past two months (for internal hiring)
C. Special Qualities / Requirements	Should possess strong leadership and management skills Excellent interpersonal, analytical, and problem-solving skills Knowledgeable in MS Office Applications and Basic Computer Operations Must be proficient in written and spoken English

TEAM LEADER QUALIFICATIONS

A. Education	Bachelor’s degree in any field
B. Work Experience	At least 1 year call center experience as agent or 6 months experience as Assistant Team Leader
C. Special Qualities / Requirements	Must have solid analytical, problem-solving, and decision-making skills Knowledgeable in MS Office Applications Must be proficient in written and spoken English Excellent people-handling skills and presentation skills

CALL CENTER OFFICER/AGENT
QUALIFICATIONS

A. Education	At least second year level in college
B. Work Experience	Preferably with call center experience
C. Special Qualities / Requirements	Computer literate Team Player and flexible Proficient in the English language Willing to work on a graveyard shift